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X-ORIGINAL-URL:https://www.flexiedge.com.my
X-WR-CALDESC:Events for flexiEdge Training PLT
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DTSTART:20190101T000000
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DTSTART;TZID=Asia/Shanghai:20190130T090000
DTEND;TZID=Asia/Shanghai:20190131T170000
DTSTAMP:20260519T010639
CREATED:20181231T030029Z
LAST-MODIFIED:20181231T030100Z
UID:1451-1548838800-1548954000@www.flexiedge.com.my
SUMMARY:TOTAL CUSTOMER SATISFACTION & DELIGHT: EXCEEDING EXPECTATION
DESCRIPTION:Introduction:\nFancy sales pitches\, high-powered market strategies & clever advertising can be very important attention getters. And they may persuade people to become your prospect. But getting them to purchase your product depends on how well they are treated\, convinced & rewarded which boils down to customer service. This interactive program is a spring board for releasing talent\, energy & enthusiasm. \nExceptional customer service does not happen by talking about it. It happens by doing it. It happens at every point of contact with the customer – in person\, on the phone\, in a letter through email.  Customer service relationships often depend on “getting off on the right foot”. \nQuickly recognize customer’s color brain\, behavioral style & expectations/needs so as to develop adaptive skills\, interact appropriately & communicate successfully with them. \nThis workshop aims to help you develop a plan that everyone can rally behind so as to balance customer needs with the reality of your business operations. There is a need to build a service culture & add value to your current service so that you can keep a service gap between you & the competitors. This course also aims to help you spot areas needing immediate improvement. \nCourse Highlights – Techniques to Master:\n\nColor Brain Evaluation/ DISC Personality/Behavior Profiling;\nNLP Model of the World & Emotional Drivers;\nSecret to a Pleasing Personality;\nBehavior Change (Changing Mindset);\nPerceptual Position/Empathy Game;\nPowerful Questioning to solve problems;\nCommunication & People Skills;\n5 ways in Active Listening;\nGo the Extra Mile Game;\nVAKS Technique;\nPMA Demonstration;\nEQ & Emotional Freedom Technique;\nNLP Building Rapport;\nMaster Your Mind & Laws of Attraction.\n\nLearning Objectives:\n\nUnderstand management expectation\, customer requirements\, urgency for self-change & acquire new perspective;\nEvaluate & satisfy customer’s real needs;\nPrepare you for a variety of customer relation situations;\nEliminate mistakes that cost time\, money & valuable business;\nEliminate customer complaints. Spot areas needing immediate improvement & resolve problems;\nMaintain trust\, confidence & respect: retain & build loyal customers;\nIdentify & master techniques in service oriented communication\, listening & people skills;\nMaster techniques to deal with angry\, dissatisfied & challenging customers;\nUtilizing EQ techniques to enhance effectiveness & results;\nTeamwork to surprise\, delight\, go the extra mile & exceed expectations of customers.\n\nIf we do not take care of the CUSTOMERS\, the Competitors Will. Without the CUSTOMERS there is No Business. \nWho Should Attend:\nFor all personnel in an organization who wants to improve their customer service skills & achieve success at the workplace. \n  \n \nDownload Brochure & Registration Form
URL:https://www.flexiedge.com.my/event/total-customer-satisfaction-delight-exceeding-expectation/
LOCATION:Hotel Equatorial Penang\, 1\, Jalan Bukit Jambul\, Bayan Lepas\, Penang\, 11900\, Malaysia
CATEGORIES:Communication,Customer Service,Sales
ATTACH;FMTTYPE=image/jpeg:https://www.flexiedge.com.my/wp-content/uploads/2017/12/multi-gen-workforce.jpg
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